AI reads your customer emails, drafts the perfect response, and asks before sending. You stay in control while saving hours of repetitive work.
Works with the tools you already use
Every email is scored for confidence. Routine inquiries get answered instantly. Complex ones come to you with full context and a draft ready to refine.
AI sends instantly. No human needed. Set and forget for routine inquiries.
AI drafts, you refine. Chat with the agent to perfect the response, then send.
Flagged for you with full context. Collaborate with AI to craft the right response.
Don't just approve or reject — collaborate. Ask questions, refine the tone, request customer history, or add a discount. The agent updates the draft in real-time.
Refine responses — "Make it more apologetic" or "Add tracking info"
Ask for context — "What's their order history?" or "Any previous complaints?"
Take actions — "Offer 15% discount on their next order"
Customer says their order arrived damaged. I've drafted an apology with free reship offer. Their order #4821 was shipped via DHL on Feb 24.
Make it more empathetic. And check — is this a repeat issue?
First complaint for this customer — they've ordered 3 times, total €247. Updated draft with warmer tone and added a 10% discount code for the trouble.
Perfect. Make it 15% — they're a loyal customer.
Done — draft updated with 15% off. Ready to send?
Built specifically for solo e-commerce operators who want to automate support without losing the personal touch.
Interactive scenario-based training. AI presents real situations, you show how you'd respond. It learns your voice, not a generic one.
Drag and drop your FAQs, policies, and product info. AI starts answering accurately in minutes, not weeks.
AI proposes refunds, cancellations, or address updates — you approve with one click. Never worry about unauthorized actions.
See trends, common issues, and customer sentiment at a glance. Actionable insights from your support emails — not just charts.
Automatically surfaces product feedback and customer insights buried in support emails. Turn complaints into improvements.
Enable or disable capabilities like Order Lookup, Customer Management, Product Search. You decide what the AI can and can't do.
Morning summary of everything handled overnight and what needs your attention. Start your day informed, not overwhelmed.
Angry customer detected? Get flagged immediately. Never miss a critical email that needs your personal touch.
Every correction you make teaches the AI your preferences. It gets better over time — eventually needing less and less input from you.
Scenario
A customer's package has been stuck in transit for 8 days. They're asking for a refund. DHL shows it's still in the distribution center.
How would you respond?
No more generic, templated responses. Awairly learns exactly how you would handle each situation through interactive training scenarios.
The AI presents common customer situations and you show it your approach. Within minutes, it captures your tone, your policies, and your instincts. Every response sounds like it came from you.
Every support email contains a signal. Awairly surfaces patterns, extracts feedback, and turns your inbox into a product intelligence engine.
"Size chart confusion" mentioned in 23 emails this month. Consider updating product descriptions.
Shipping complaints down 31% since switching to express delivery for orders over €50.
No complicated setup. No developer needed. Connect your email and let Awairly learn.
Link Gmail, Outlook, or any IMAP email in one click.
One-click integration. AI gets instant access to orders and tracking.
Quick scenario training. Upload FAQs. AI learns your style in minutes.
Start in semi-auto mode. Promote to full auto as confidence grows.
No per-ticket fees. No per-seat pricing. No surprises. Just a flat monthly rate that grows with you.
For solo operators getting started
For growing stores
For high-volume stores
Only if you enable full-auto mode for high-confidence emails. By default, every response requires your approval. You control the confidence thresholds and can set rules per email type. You're always in the driver's seat.
Through interactive scenario-based training. We present common customer situations, and you show the AI how you'd respond. You can also upload past emails, FAQs, and brand guidelines. Plus, it continuously learns from every edit you make to its drafts.
No. Awairly works with your existing email — Gmail, Outlook, or any IMAP provider. Your customers email you like they always have. They'll never know AI is helping behind the scenes. No chat widgets, no portals, no new workflows for your customers.
Awairly's confidence routing automatically escalates tricky emails to you with full context — order history, previous conversations, and a suggested draft. You can then chat with the AI agent to collaboratively craft the perfect response.
Currently, we integrate natively with Shopify for order data, and support worldwide package tracking (DHL, and more). Email works with Gmail, Outlook, and any IMAP provider. We're actively adding more integrations — let us know what you need.
About 5 minutes. Connect your email, link your Shopify store, run through a few brand voice scenarios, and you're live. You can upload FAQs and policies via drag-and-drop for even faster training.
Absolutely. All data is encrypted in transit and at rest. We never use your email data to train our models. Your customer data stays private and is only used to generate responses for your specific store.
Yes — but only with your approval. The AI can propose order actions like refunds, cancellations, or address updates. You review and approve each action before it's executed. You can also toggle which capabilities the AI has access to.
Join e-commerce operators who save 2+ hours daily with AI support that sounds exactly like them.